Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser/user had done there in the past, which can include having clicked particular buttons, logging in, having read pages on that site, usage statistics for a given site and compiling long-term records of browsers/users histories.

How Vivo Energy uses cookies

Information supplied by cookies can help us to analyse the profile of our visitors and help provide you with a better user experience.

A visit to a page on a Vivo Energy website may generate the following types of cookie:

Session cookies
Google Analytics cookies

Session Cookies are used to store information about user page activities so users can easily pick up where they left off on the server’s pages, for example which language you have chosen on the Vivo Energy website. These cookies may also collect authentication details, dependent on which Vivo Energy website you are logged on; the details collected indicates when you’re logged on to the website, who you are and what interface you are using. By default, web pages really don’t have any ‘memory’. Cookies tell the server what pages to show the user so the user doesn’t have to remember or start navigating the site all over again. Cookies act as a sort of ‘bookmark’ within the site.

Google Analytics cookies

Every time a user visits our website, Google Analytics generates anonymous analytics cookies. These cookies can tell us whether or not you've visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site.

How to control and delete cookies

If you prefer, you can restrict, block or delete cookies by changing your browser settings.

All modern browsers allow users to change the cookie settings, which typically can be found in the ‘preferences’ or options menu of your browser.

To help you better understand these settings, we have provided links to enable you to look as these settings for some of the more common browsers below:

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Cookies	Purpose	Category	Expiry period
AWSALBCORS	This cookie is managed by AWS and is used for load balancing.	Strictly necessary	6 days
AWSALB	AWS Classic Load Balancer Cookie: Load Balancing Cookie: Used to map the session to the instance.	Strictly necessary	6 days
__CookieConsentV300	A JavaScript plugin that alerts users of the use of cookies on this website.	Strictly necessary	180 days
_gid	This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.	Performance	0 days
_gat	This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.	Performance	0 days
_gat_UA-nnnnnnn-nn	Google Analytics Cookies	Performance/Targeting	0 days
_ga	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.	Performance	1 year
vuid	These cookies are used by the Vimeo video player on websites.	Performance/Functional	0 days